This Refund & Cancellation Policy applies to all paid subscriptions and credit top-ups on Autofront, operated by DTRAS-G Solutions Private Limited. Please read it carefully before completing payment.
1. Subscription Cancellation
- You may cancel your subscription at any time from Settings → Billing or by writing to bd@dtrasglobal.com.
- Cancellation takes effect at the end of your current billing period. You retain access — and the credits already issued for that period — until the period ends.
- We do not automatically refund the unused portion of a billing period.
2. Refund Eligibility
Refunds may be issued at the Company's discretion in the following circumstances:
- Duplicate charge — accidental double-billing for the same plan or top-up. Full refund.
- Failed first build — for new Starter or Pro subscribers, if the very first paid build fails for reasons attributable solely to a Service defect (not your prompt or third-party outage), we will either re-run the build at no cost or, on request, refund the pro-rata credits consumed.
- Service unavailability — if a verified Service outage exceeds 24 continuous hours, you may request a pro-rata credit on your next invoice.
- Mistaken top-up — top-up packs purchased and not used within 24 hours of the transaction may be refunded in full on written request.
3. Non-Refundable Items
The following are explicitly non-refundable:
- Credits that have already been consumed by a successful build, edit, or deploy.
- Subscription fees for billing periods that have started, except as set out in Section 2.
- Charges where the user has violated the Terms & Conditions (including Acceptable Use).
- Costs incurred at third-party deployment providers (e.g. Vercel, AWS) — those are billed by the third party directly, not by us.
4. Refund Process & Timeline
- Email bd@dtrasglobal.com from the address on your account, citing the order ID and reason.
- We acknowledge within 2 business days.
- Approved refunds are initiated within 5 business days of approval.
- Razorpay then settles the refund to the original payment method, typically within 5–7 business days for UPI / cards / netbanking — total turnaround usually 7–14 business days.
5. Chargebacks
Please contact us before initiating a chargeback. Most disputes can be resolved directly. Unjustified chargebacks may result in suspension of the account and legal recovery of fees.
6. Failed Payments
If a recurring payment fails, we will retry up to 3 times over 7 days. If all retries fail, your subscription is paused and access to paid features is suspended until payment succeeds. Generated projects are retained per the retention schedule in our Privacy Policy.
7. Contact
Refund queries: bd@dtrasglobal.com
General support: bd@dtrasglobal.com